1. Data controller

The controller of personal data is:

Camping Chvalšiny spol. s r.o.
Registered office: Chvalšiny 321, 382 08 Chvalšiny, Czech Republic
Company ID (IČ): 25159054
E-mail: info@mycamp.cz
Phone: +420 602 234 133

We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and related legislation.

2. What data we process

In connection with reservations and accommodation we process in particular:

  • first name and surname
  • contact e-mail and telephone number
  • date of birth and other data required for the statutory register of accommodated persons
  • data about the reserved accommodation and the dates of stay
  • data about the price, payments made and any refunded payments
  • information necessary for accounting and for meeting legal obligations
  • communication relating to the reservation and the stay

We process data from identity documents only to the extent necessary to meet legal obligations.

3. Purposes and legal bases of processing

  • Reservations and provision of accommodation: performance of a contract and steps taken before entering into it.
  • Keeping the mandatory register and accounting: compliance with legal obligations.
  • Handling complaints and protecting legal claims: compliance with legal obligations and the controller’s legitimate interests, depending on the nature of the processing.
  • Marketing: on the basis of the relevant consent or another legal basis, where permitted by law.

4. Online payments

Online payments for reservations are made through the Comgate payment gateway.

When booking, the guest may pay 25% of the price and the remaining 75% no later than 21 days before arrival. For a reservation made 21 or fewer days before arrival, the full price is payable immediately.

For the purposes of the payment and its assignment to the reservation, data such as the reservation identifier, the amount, the currency and the status of the transaction may be processed.

Payment card details are entered in the secure environment of the payment gateway provider. The campsite operator does not have access to full payment card details.

5. Recipients of personal data

To the extent necessary, personal data may be made available to the service providers we use for the operation of the campsite, reservation management, payment processing, accounting and the operation of the website.

These are in particular:

  • Comgate – payment service provider processing online payments.
  • Google Ireland Limited – provider of the Google Analytics service used to analyse website traffic on the basis of the visitor’s consent.
  • the provider of the reservation system currently in use, web hosting, technical administration and website security.
  • the provider of accounting and related administrative services.

Personal data may further be passed to the relevant public authorities, in particular the Police of the Czech Republic and the competent municipal and tax authorities, where required by law.

We provide our contracted processors only with the data necessary for the provision of the relevant services. Their processing is subject to appropriate contractual and security measures.

Any transfer of personal data outside the European Economic Area takes place only where the conditions laid down in the GDPR are met and with appropriate legal safeguards.

6. Retention period

We keep personal data only for as long as necessary for the purposes for which it was obtained, or for the period laid down by law.

Data kept in the registers of accommodated guests is kept for 6 years from the last entry. Data kept in the house book of foreigners and related registration forms is, in accordance with the relevant legislation, generally kept for 6 years.

Accounting and tax documents are kept for the period laid down by the relevant legislation; tax documents under the VAT Act are kept for 10 years from the end of the tax period in which the supply took place.

Data relating to reservations, payments and communication with guests is kept for the time needed to perform the contract and thereafter only to the extent necessary to meet legal obligations or to protect our legitimate legal claims.

Data relating to complaints is kept for the time necessary to handle them and to protect any legal claims.

Personal data processed for marketing purposes on the basis of consent is kept for as long as the consent lasts, but no longer than is reasonable for the given purpose. Consent can be withdrawn at any time.

After the relevant periods expire, we securely delete or anonymise the data, unless there is another legal reason for keeping it.

7. Rights of data subjects

Under the conditions set out in the GDPR, you have the right to request access to your personal data, rectification, erasure, restriction of processing and data portability, and to object to the relevant processing.

Where processing is based on consent, you may withdraw it at any time.

You can send your requests to info@mycamp.cz.

You also have the right to lodge a complaint with the Czech Office for Personal Data Protection: www.uoou.gov.cz.

8. Use of cookies

The website www.mycamp.cz uses cookies to ensure the correct functioning of the website and to analyse its traffic.

Necessary cookies

These cookies are used for the technical operation of the website, its security and for storing your cookie consent settings. The visitor’s consent is not required for their use.

Analytical cookies – Google Analytics

To analyse traffic we use the Google Analytics 4 service provided by Google Ireland Limited.

This service allows us to obtain statistical information about website traffic, the devices used and how the website is used. We use the information obtained to improve our services and website.

We use analytical cookies only on the basis of the visitor’s prior consent.

The analytical cookies used may include:

  • _ga – used to distinguish visitors, usual lifetime 2 years.
  • _ga_<ID> – stores information about visits within Google Analytics 4, usual lifetime 2 years.

Google Search Console

We also use the Google Search Console service to monitor the visibility of our pages in Google search. This service does not in itself store cookies on visitors to our website.

Managing consent

Visitors can accept or reject analytical cookies through the cookie bar. They can change or withdraw their consent at any time through the cookie settings on our website.

9. Security

We use appropriate technical and organisational security measures to protect personal data.

The website uses a secure HTTPS connection.

10. Currency of this document

This information may be updated in connection with changes to the services provided or to legislation.

Last updated: 1 November 2026