Your booking

We reserve the right to accept or decline bookings entirely at our discretion

Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions

All bookings are formally confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the Accommodation you have booked, the dates of your booking, the number of guests and the total amount paid for your booking. We will issue you with your booking confirmation by email

You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.

Cancellation

If you wish to cancel a confirmed booking you must let us know by email info@mycamp.cz Your booking will be cancelled with effect from the day we receive your telephone call, email or written notification, and will be subject to the cancellation charges below. 

Visitor standards and behaviour

You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including without limitation for any business purposes

You must keep the Site, Accommodation and any contents clean and tidy and leave them in the same condition as when you arrived

You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay

Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, tea-lights, fireworks or Chinese lanterns at your Accommodation

You and your party may only use a barbeque on Site if it is placed outside and raised off the ground. You and your party must not use barbeques, gas stoves, or other naked flames and cooking equipment inside any tent or glamping Accommodation unless it is provided as part of the Accommodation offer. Some sites may not permit barbecues and this information will be in the Site Specific Rules

Dogs are permitted and welcomed however must be kept on leads when not inside the Accommodation

Dog owners must clean up dog’s excrement

You must not charge an electric vehicle from the Accommodation

The use and storage of firearms or weapons is not permitted in any part of the Accommodation, the Site or in cars parked at the Site

Our right to evict

We may terminate our contract with you and ask you to leave your Accommodation and the Site immediately (without any compensation being payable) if:

• we consider that you or your party have committed a serious breach of these terms and conditions;
• we consider that your or your party’s behaviour endangers the safety of our visitors or staff;
• any complaints are made of anti-social, abusive or unacceptable behaviour against you or your party;
• you or your party cause an unreasonable amount of damage to the property or its contents;

Events beyond our control

We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control

An event outside our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks

Data Protection

We will process your personal data provided as part of this activity in order to communicate with you about your booking and, from time to time, request feedback which will enable us to improve your future experience with us

If you wish to change the way we communicate with you at any time, you can write to the address given on the website